Frequently Asked Questions
Everything you need to know about your SHOEBACCA experience.
What is SHOEBACCA's return policy?
We offer a 365-day return policy. Items must be in new, unworn condition and in the original packaging to be eligible for a full refund.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the contiguous United States. Expedited shipping options are available at checkout.
Are your products authentic?
Yes, SHOEBACCA only sells 100% authentic products sourced directly from the brands or authorized distributors.
Do you offer international shipping?
Currently, we ship to many international locations. Shipping rates and delivery times vary by country and are calculated during the checkout process.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Klarna.