Returns & Exchanges
At SHOEBACCA.com, we want you to be fully satisfied with your purchase, which is why we offer a 365-day return policy on all unworn, original condition items. If your new shoes aren't the perfect fit, we make it simple to return or exchange them for a different size or style.
Initiate Your Return
Visit our online returns portal and enter your order number and billing zip code to view your eligible items.
Print Your Label
Select the reason for your return and download the pre-paid UPS shipping label provided by our system.
Pack Your Items
Place the unworn footwear in its original manufacturer's box and secure it inside a separate shipping container to prevent damage.
Ship and Refund
Drop off your package at any authorized UPS location; once received and inspected at our warehouse, your refund will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing